Protection of Personal Information (POPIA)
DE RM MOTORS respects your privacy and is committed to protecting your personal
information in accordance with the Protection of Personal Information Act 4 of 2013
(POPIA) of South Africa.
1. Introduction
DE RM MOTORS understands the importance of protecting the personal information entrusted
to us by our customers, prospective customers, suppliers, and website visitors.
This POPIA Compliance Notice explains how we collect, use, store, protect, and process
personal information when you interact with our dealership, website, finance application
services, and communication channels.
2. Information We Collect
Depending on the services you use, DE RM MOTORS may collect the following personal
information:
- Full name and surname
- Identity document or passport information
- Contact details including telephone number, WhatsApp number, and email address
- Residential and postal address information
- Employment and income information
- Financial information required for vehicle finance applications
- Vehicle information relating to trade-ins
- Communication records between you and our dealership
3. How We Collect Personal Information
We may collect personal information through:
- Website enquiry forms
- Vehicle finance applications
- Telephone and WhatsApp communication
- Email correspondence
- In-person dealership visits
- Trade-in evaluations
4. Purpose of Processing Personal Information
DE RM MOTORS processes personal information for legitimate business purposes, including:
- Responding to vehicle enquiries
- Providing information about available vehicles
- Assisting customers with finance applications
- Processing trade-in requests
- Communicating with customers regarding enquiries and transactions
- Maintaining customer records
- Improving our services and customer experience
- Meeting legal and regulatory obligations
5. Vehicle Finance Applications
When you submit a vehicle finance enquiry, certain personal and financial information may
be required by finance providers to assess your application.
DE RM MOTORS acts as an intermediary assisting customers with the finance application
process. Final finance approval, interest rates, repayment terms, and agreements are
determined by the relevant financial institution.
Your information may be shared with authorised finance providers only where necessary
to process your application and with your consent.
6. Sharing of Personal Information
DE RM MOTORS does not sell, rent, or trade customer personal information.
Personal information may only be shared with trusted third parties where necessary,
including:
- Vehicle finance providers
- Service providers assisting with our business operations
- IT and website service providers
- Legal or regulatory authorities where required by law
All third parties are expected to handle personal information responsibly and in accordance
with applicable privacy laws.
7. Protection and Security of Information
DE RM MOTORS takes reasonable technical and organisational measures to protect personal
information against:
- Unauthorised access
- Loss or theft
- Misuse or disclosure
- Unauthorised alteration
While we take reasonable precautions, no electronic transmission or storage system can be
guaranteed to be completely secure.
8. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purpose for which
it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights Under POPIA
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction or updating of inaccurate information
- Request deletion of personal information where appropriate
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
10. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve website functionality,
analyse visitor behaviour, and enhance user experience.
You may adjust your browser settings to manage or disable cookies, although this may affect
certain website functionality.
11. Marketing Communications
Where you provide your contact information, DE RM MOTORS may contact you regarding your
vehicle enquiry, finance application, or services you have requested.
You may request that we stop receiving marketing communications at any time.
12. Information Officer
DE RM MOTORS has an obligation to ensure responsible handling of personal information and
to address privacy-related requests.
For any POPIA-related questions, requests, or concerns, please contact us:
DE RM MOTORS
14 Johannesburg Rd
Kew
Johannesburg
2192
Phone: 011 346 5456
WhatsApp: 065 637 1412
Email:
info@dermmotors.co.za
sales@dermmotors.co.za
13. Updates to This Notice
DE RM MOTORS may update this POPIA Compliance Notice from time to time to reflect changes
in legislation, business practices, or services provided.
Your Privacy Matters
We are committed to handling your personal information responsibly and transparently.